easyJet.com Reviews

Worst flight company on the market in europe

Absolutely disgrace of a company they make there customers life’s a living hell.That’s it for me and my family friends and whoever I can tell never again will I fly
With this awful company. The last 3 times
I have flown with them we have been delayed at least by 3 hours either waiting for our suitcases or blaming aircontrol for delay of plane absolutely done. 😡😡😡😡😡

Booked a 7 night EasyJet holiday to Crete but only got 6 nights in the hotel booked.

Arrived at the hotel at 1am to find the hotel was full! EasyJet initially tried to say it was my fault as it was due to my flight being belayed (an EasyJet Flight). They then said it my fault due to my transfer being delayed (an EasyJet Holiday transfer). They finally accepted it wasn’t my fault but due to it now being 2am I’ll just have do whatever the hotel has arranged. Ended up sorted it myself and for the inconvenience caused and not fulfilling our contract I would receive 10% refund. 2 weeks go by, still not received refund. Contacted customer services who said there was no notes on the account agreeing to the refund and that I would need to email in. Emailed in with all call my records and still nothing 2 weeks later.

Flew from Catania to Luton. There was one person checking in bags in Catania, so we waited over an hour to check in our bags, then have waited over an hour just to get our bags when we arrived in Luton. Never use them.

Completely useless never on time never use again
Avoid this airline

Delayed flight

Flight from Glasgow to gatwick cancelled but no communication and no one from easy easyJet to talk to, we were left completely in the dark until the police arrived and started sending people away from the gate. We were booked into a hotel and a flight the next day but that didn’t help for 4 of our party had to take a days holiday to cover it one works for nhs and others had meetings all day and myself being self employed. No compensation as they said it was weather(seems to be the excuse now,so overran in car park, dog sitting etc, no money to cover those.I’m still waiting to hear if I get the taxi and food money back luckily got receipts.

Cancelled a flight 12 hours in advance. Refusing to compensate for losses from hotel bookings, parking, other flight and travel costs. Generic email responses only, awful service when calling staff lied about payment method used.
Trying to blame France ATC, seemingly unaware they could easily fly around France.
Avoid at all costs.

So after missing are first flight to Palma Nova with Jet2 because the slip road was closed we had to pay another £308 for a next day flight on the 11 September at 6.05am the flight was delayed to 7am then to 8am we eventually got on the plane just before 8am and started to move then to be told engine 1 wasn't working and needed a jump start couldn't believe it so the engineers came jumpstarted the engine had to get more fuel as we had to sit on the runway over a hour for air space finally taking off at 9.22am.Now to be told my claim for a delayed flight has been rejected because it wasn't over hours I'm very sorry but it was Michelle jennions

At first, the ground crew manager came up to the passengers asking for volunteers to change to another flight ( they would fly to Santiago de Compostela instead, and have a bus waiting for them to take them to Porto, and all they offered was a 500€ compensation, which is much less than what they should actually have to pay every passenger if no one took the offer and they had to refuse entry to passengers) as they mismanaged and overbooked this flight (even though they kept insisting on that it was an aircraft issue and they had to use a smaller one, while the people at the check in desks said clearly that it was overbooked).

After that, the boarding process took ages, as some people had their passes invalidated due to the mentioned overbooking issue, meaning their seats (mine included) were unavailable. What's funny about this is that even people in rows as low as 10-15 or so had their seats invalidated. Anyway the boarding process took well over an hour for the lucky ones, all the while the ground crew was being extremely rude to people that didn't yet fully understand the issue, instead of explaining what they were trying to do to solve the issue ( we passengers do not care how your worthless service screwed up the bookings, do not belittle us for not understanding what stupid excuses you make).

Now for the unlucky ones that had their seats invalidated, we were put to the side while they tried to figure out what to do, all the while the ground crew kept insisting for us to take the 500€ and go on another flight or whatever, which I find extremely distasteful, knowing that all of us should be compensated much better had we been refused entry. Some people that were put to the side still accepted the offer, which in the end did make room for everyone else on the flight, after of course another hour or so of waiting.

Now with all that said, I wouldn't have minded the issue as much if it weren't for the rudeness of the ground crew, the almost 2 hours of keeping us in the dark about what was going to happen to us, and the presistence of the ground crew manager to have us go to another flight, if you really wanted that to happen offer something better than just 500€, you know very well the compensation the airline would have to give us had we been refused entry.
To add insult to injury, when at last the flight took off, we weren't offered ANYTHING at all in flight, not one measly bottle of water or a bag of chips or a small cup of coffee, nothing, absolutely worst customer service ever.

As a bonus, the cabin crew hit my leg with the food/beverage cart while I was sleeping, admitedly I had my leg on the corridor, which I hadn't done on purpose or willingly, but instead of waking me up to move my leg, they just hit it and all I got was a "Oh sorry sir", then the attendant moved on like nothing happened.
It only hurt for a bit, it's not like I want monetary compensation or anything for that, but yeah a cup of coffee could have made it up for almost everything, but in addition to the clusterf*ck that happened in the ground, not even hitting my leg with the cart was enough to have a little something for all of the trouble they caused.

Worst airline I used so far, don't recommend it, I certainly won't be using it ever again.